Support Desk
How can we help you today?
Recent articles
Import
Exchange Import Issues
View all (25)CSV, API & Wallet Import FAQ
- Missing coins for the Altcoin Wallet Import
- Hardware Wallets in General
- Wallet Import issues
- CoinTracking IP Address for API white-listing
- Custom Excel/CSV Import Issues
Missing Exchanges
General Import Issues
- Reoccurring Duplicate Transactions
- How to Set a Start Date
- API Imports are not updating automatically
- Increase update frequency for Wallet and Exchange API jobs
- Use the correct time zone
Supported Exchanges, Blockchains & Wallets
View all (89)Tax-Reports + Realized & Unrealized Gains
Tax-Report FAQ
- Warnings In The Capital Gains Report
- Purchase Pool Warnings
- Foreign Currencies
- Less trades in the tax report than listed for the year
- Warnings in the tax report ("There is no suitable purchase to this sale (all purchasing pools consumed)"
Gains - General FAQ
- Realized/Unrealized Gain FIAT and BTC Values Are Not the Same
- Coin Price / Value Does Not Seem Correct
- Working with Two Fiat Currencies / Cost Basis 0 for FIAT
- ROI (Return On Investment) and Profit/Loss Determination
- How is Margin Loss Δ (delta) calculated ?
Gains - Settings
Gains - Description and Details
Gains - Issues
- The Realized & Unrealized Gains Report is empty
- Gifts, mined coins and income are not calculated with 0 USD (or other FIAT) on the Gains page
- The cost basis seems wrong in the Gains/Tax Report
- Coin balance difference between Dashboard and Realized & Unrealized Gains Report
- Why "Cost per Unit" on Gains Page Differs from the Real Price you Paid?
Roll Forward / Audit Report
Account
Delete data or accounts
Account questions
- Fiat, coin and commodities price sources, individual exchange price, change Fiat account currency
- Create Multiple Accounts On CoinTracking
- How long does an Affiliate payout take?
- How to Find and Download your Invoices
- How to use CoinTracking affiliate/referal links?
Public Portfolio
API
App
Security
Account Access
Membership
PRO / UNLIMITED Questions
- Is the PRO Trade limit total or per year and how can summarize transactions?
- Reached Trade Limit - upgrade how and why?
- Reached Wallet Limit
- How long does it take to upgrade my account?
- What you need to do after a subscription renewal
Corporate
Payment and Subscription
- How do I change my billing information?
- Error Message "Your Credit Card requires additional authentication"
- How do I change my payment method or payment details?
- How do I cancel my subscription?
- Why was my premium membership renewed?
Popular posts
-
Feature Requests Steuerfreie Erträge !
-
Imports & Account Balance Binance trades imports
-
Imports & Account Balance Revolut integration
-
Other Topics Crypto