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Knowledge base
Balance & Data Issues
Wrong Balances
10
READ FIRST: General account imbalances
Wrong or Negative Coin Values
My account is showing negative FIAT values
Unlike other Tracking Services CoinTracking displays wrong balances
API Exchange Balance vs Balance by Exchange
See all 10 articles
Import
Exchange Import Issues
9
Bittrex API Import
ETH Wallet API
Bittrex CSV Import
Etherdelta
Binance Invalid Key
See all 9 articles
CSV, API & Wallet Import FAQ
18
Exchange CSV import issues
API import issues
Altcoin Wallet Import
Missing coin in the Altcoin Wallet Import
Import from Ledger Wallet Nano S
See all 18 articles
Missing Exchanges
4
Exchange is Not Listed on CoinTracking / Add New Exchange
Shapeshift
Coinexchange.io API
Integrating a New Exchange API with Cointracking.info
General Import Issues
5
Reoccurring Duplicate Transactions
Deleted Trades are re-imported again
API Imports are not updating automatically
Increase update frequency for Wallet and Exchange API jobs
Use the correct time zone
Transactions (Enter Coins Page)
Trades, Deposits, Withdrawals, Fees, ICOs & Forks
13
Entering Trades
Entering Deposits, Withdrawals, and Transfers Between Exchanges / Wallets
Entering Fees
Entering ICO Coins and Non Listed Assets
Entering Forked Coins
See all 13 articles
Reports
Dashboard
1
Customize Dashboard
Trade List
1
Trade List Full View with Column Settings
Balance by Exchange
1
Value at Transaction
Average Purchase Price
2
Negative Average Purchase Price
Average Purchase Price "too low"
Daily Balance
1
Daily Balance Coin Value Time
(Un)Realized Gains Page
1
Calculation of the Cost Column on the Gains page
Tax-Reports + Realized & Unrealized Gains
Tax-Report FAQ
18
Warnings In The Capital Gains Report
Tax Report For Margin Trades, Mined Coins or Gains From Gambling
Purchase Pool Warnings
Foreign Currencies
Like-Kind Exchanges
See all 18 articles
Gains - General FAQ
7
The Difference Between Profit/Loss, Total Account Value, Balance, Realized Gain and Unrealized Gain
Realized & unrealized Gains - Page settings
Realized/Unrealized Gains Values Look Wrong
Realized/Unrealized Gain FIAT and BTC Values Are Not the Same
Coin Price/Value Does Not Seem Correct
See all 7 articles
Gains - Displayed Data
3
Table 1 - Total unrealized and realized Gain / Loss each Currency
Table 2 - Realized Gain / Loss for all Sales
Table 3 - Unrealized Gain / Loss for all Purchases
Gains - Settings
7
Gains - Prices Setting (Dropdown)
Gains - Method Setting (Dropdown)
Gains - Cost Basis Setting (Dropdown)
Gains - Currency Setting (Dropdown)
Gains - Currency Type Setting (Dropdown)
See all 7 articles
Gains - Description and Details
4
Main Description
Designations Table 1 - Total unrealized and realized Gain / Loss each Currency
Designations Table 2 - Realized Gain / Loss for all Sales
Designations Table 3 - Unrealized Gain / Loss for all Purchases
Gains - Issues
6
The amount of a coin on the Gains page does not match the value on the dashboard
The Gains/Tax report is empty or a coin is missing
Gifts, mined coins and income are not charged with 0 USD (or other FIAT) on the Gains page
The cost basis seems wrong in the Gains/Tax Report
Warnings for realized gains
See all 6 articles
Roll Forward / Audit Report
2
Roll Forward / Audit Report - Calculation Example
Roll Forward / Audit Report - Fields Explanation
Display and Settings
Custom Prices
1
Custom Price in other Currency
Bulk Edit
1
Adjust Timestamps
Coins
Missing Coins
2
Report a Missing Coin
Unknown / Unbought Coin
General Coin FAQ
2
IOTA Token
Source of Coin Values
Account
Delete data or accounts
2
Delete Some Or All Transactions
Delete an Account
Account questions
9
"Recalculate Trades" Pop Up Window
Change Account Currency Or Price
Exchange Rates and Coins Prices Sources
Create Multiple Accounts On CoinTracking
Translate CoinTracking into another language
See all 9 articles
Public Portfolio
1
Enable a Public Portfolio
API
1
CoinTracking API
App
1
App (Android and iOS)
Security
1
Security measures of CoinTracking
Account Access
1
Lost 2fa device
Membership
PRO / UNLIMITED Questions
6
Is the PRO Trade limit total or per year?
Reached Trade Limit
Reached Wallet Limit
Switching from PRO to UNLIMITED
How long does it take to upgrade my account?
See all 6 articles
Tutorial
Start
5
Getting started or starting over
Different ways of managing your portfolio
Difference between Profit/Loss, Total Account Value, Balance, Realized Gain and Unrealized Gain
Start Tracking from now on
Example Transaction Course
Cases
4
Lending Platforms
Staking Income
Reinvestment Models like USI-Tech
Cloudmining Models like Hashflare
On-page FAQ
2
"FAQ to this page" Button
"More Information" Button
Question - Answer
Gains and Taxes
2
Wallets only import deposits and withdrawals, can I change them to trades?
Are Crypto-to-Crypto trades calculated by CoinTracking?
Imports
1
Why are my CT balances different to my Exchange balances?