Support Desk

Wrong Balances 24

• READ FIRST: General account imbalances
• Wrong or Negative Coin Values
• My account is showing negative FIAT values
• Unlike other Tracking Services CoinTracking displays wrong balances. Why?
• API Exchange Balance vs Balance by Exchange

View all 24

Exchange Import Issues 27

• Bittrex API Import
• ETH Wallet API
• Bittrex CSV Import
• Etherdelta
• Coinbase Pro / GDAX pass phrase (invalid)

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CSV, API & Wallet Import FAQ 52

• Exchange CSV import issues
• API import issues
• BTC and Altcoin Wallet API Import
• Missing coins for the Altcoin Wallet Import
• Import from Ledger Wallets via Ledger Live app

View all 52

Missing Exchanges 4

• Request process, when exchange is not listed on CoinTracking / add new exchange
• Shapeshift
• Coinexchange.io API
• Integrating a New Exchange API with Cointracking.info

General Import Issues 6

• Reoccurring Duplicate Transactions
• Deleted Trades are re-imported again
• API Imports are not updating automatically
• Increase update frequency for Wallet and Exchange API jobs
• Use the correct time zone

View all 6

Supported Exchanges, Blockchains & Wallets 84

• Bibox Import
• Bitcoin.de Import
• Bitfinex Import
• Bithumb Import
• BitMEX Import

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Trades, Deposits, Withdrawals, Fees, ICOs & Forks 18

• Entering Transactions - API / CSV / manually
• Entering Deposits, Withdrawals, and Transfers Between Exchanges / Wallets
• Entering Fees
• Entering ICO Coins and Non Listed Assets
• Entering Forked Coins

View all 18

Dashboard 2

• Customize Dashboard
• Missing Transactions Report: White entries (no match)

Trade List 2

• Trade List Full View with Column Settings
• How to create my own spend report or export my asset values?

Balance by Exchange 1

• Value at Transaction

Average Purchase Price 2

• Negative Average Purchase Price
• Average Purchase Price "too low"

Daily Balance 1

• Daily Balance Coin Value Time

(Un)Realized Gains Page 1

• Calculation of the Cost Column on the Gains page

Tax-Report FAQ 19

• Warnings In The Capital Gains Report
• Tax Report For Margin Trades, Mined Coins or Gains From Gambling
• Purchase Pool Warnings
• Foreign Currencies
• Margin Trades Profit Determination - also for Poloniex warnings due to margin trades

View all 19

Gains - General FAQ 8

• Realized/Unrealized Gain FIAT and BTC Values Are Not the Same
• Realized & unrealized Gains - Page settings
• Coin Price / Value Does Not Seem Correct
• Working with Two Fiat Currencies / Cost Basis 0 for FIAT
• ROI (Return On Investment) and Profit/Loss Determination

View all 8

Gains - Displayed Data 3

• Table 1 - Total unrealized and realized Gain / Loss each Currency
• Table 2 - Realized Gain / Loss for all Sales
• Table 3 - Unrealized Gain / Loss for all Purchases

Gains - Settings 7

• Gains - Prices Setting (Dropdown)
• Gains - Method Setting (Dropdown)
• Why and when an Airdrop or other income transaction is shown with a cost base?
• Gains - Currency Setting (Dropdown)
• Gains - Currency Type Setting (Dropdown)

View all 7

Gains - Description and Details 5

• Main Description
• Designations Table 1 - Total unrealized and realized Gain / Loss each Currency
• Designations Table 2 - Realized Gain / Loss for all Sales
• Designations Table 3 - Unrealized Gain / Loss for all Purchases
• How fees are handled within CoinTracking

Gains - Issues 7

• The amount of a coin on the Gains page does not match the value on the dashboard
• The Gains/Tax report is empty or a coin is missing
• Gifts, mined coins and income are not calculated with 0 USD (or other FIAT) on the Gains page
• The cost basis seems wrong in the Gains/Tax Report
• Warnings for realized gains

View all 7

Roll Forward / Audit Report 2

• Roll Forward / Audit Report - Calculation Example
• Roll Forward / Audit Report - Fields Explanation

Custom Prices 1

• Custom Price in other Currency

Bulk Edit 2

• Adjust Timestamps
• Bulk Edit/Delete - Instructions

Missing Coins 2

• Missing Coin or different ticker symbol
• Unknown / Unbought Coin

General Coin FAQ 1

• IOTA Token

Delete data or accounts 2

• Delete and edit some or all transactions
• Delete or close an Account

Account questions 13

• "Recalculate Trades" Pop Up Window
• Fiat, coin and commodities price sources, individual exchange price, change Fiat account currency
• Create Multiple Accounts On CoinTracking
• Translate CoinTracking into another language
• No Data in the Charts

View all 13

Public Portfolio 1

• Enable a Public Portfolio

API 2

• API Overview - Wallets and Exchanges
• Create and delete API Import Job

App 2

• CoinTracking App: Android and iOS
• My app displays negative or wrong numbers

Security 1

• Security measures of CoinTracking

Account Access 2

• Lost 2 fa device / 2 fa deactivation process (2-Step, 2fa)
• Password reset, forgotten username or lost 2fa device

PRO / UNLIMITED Questions 5

• Is the PRO Trade limit total or per year and how can summarize transactions?
• Reached Trade Limit - upgrade how and why?
• Reached Wallet Limit
• How long does it take to upgrade my account?
• What you need to do after a subscription renewal

Corporate 1

• CoinTracking Corporate Account

Start 5

• Getting started or starting over
• Different ways of managing your portfolio
• Difference between Profit/Loss, Total Account Value, Balance, Realized Gain and Unrealized Gain
• Types of transactions - examples and explanations
• Q&A Expectations, Processes and mostly raised questions

Cases 7

• Lending Platforms
• Income from e.g. Staking, Lending, DeFi
• Reinvestment Models like USI-Tech
• Cloudmining Models like Hashflare or Genesis
• Coin transfers between partners filing jointly

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On-page FAQ 2

• "FAQ to this page" Button
• "More Information" Button

Gains and Taxes 7

• Wallets only import deposits and withdrawals, can I change them to trades?
• Are Crypto-to-Crypto trades calculated by CoinTracking?
• Information around taxes and tax accountants (CPA)
• Loans and their repayments
• How to deal with wrapped/cross chain/staking coins or bridged transactions?

View all 7

Imports 5

• Why are my CT balances different to my Exchange balances?
• How does the CoinTracking purchase pool work?
• Start from scratch - delete all data and import again
• How to track Staking, Claiming, Yield Farming, Minting?
• Liquidity pool updates and user instruction

Exports 2

• How to integrate your CT data exports and tables in Excel
• Create backup, restore or export your account data