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Knowledge base
Balance & Data Issues
Wrong Balances
24
READ FIRST: General account imbalances
Wrong or Negative Coin Values
My account is showing negative FIAT values
Unlike other Tracking Services CoinTracking displays wrong balances. Why?
API Exchange Balance vs Balance by Exchange
View all 24
Import
Exchange Import Issues
27
Bittrex API Import
ETH Wallet API
Bittrex CSV Import
Etherdelta
Coinbase Pro / GDAX pass phrase (invalid)
View all 27
CSV, API & Wallet Import FAQ
52
Exchange CSV import issues
API import issues
BTC and Altcoin Wallet API Import
Missing coins for the Altcoin Wallet Import
Import from Ledger Wallets via Ledger Live app
View all 52
Missing Exchanges
4
Request process, when exchange is not listed on CoinTracking / add new exchange
Shapeshift
Coinexchange.io API
Integrating a New Exchange API with Cointracking.info
General Import Issues
6
Reoccurring Duplicate Transactions
Deleted Trades are re-imported again
API Imports are not updating automatically
Increase update frequency for Wallet and Exchange API jobs
Use the correct time zone
View all 6
Supported Exchanges, Blockchains & Wallets
84
Bibox Import
Bitcoin.de Import
Bitfinex Import
Bithumb Import
BitMEX Import
View all 84
Transactions (Enter Coins Page)
Trades, Deposits, Withdrawals, Fees, ICOs & Forks
18
Entering Transactions - API / CSV / manually
Entering Deposits, Withdrawals, and Transfers Between Exchanges / Wallets
Entering Fees
Entering ICO Coins and Non Listed Assets
Entering Forked Coins
View all 18
Reports
Dashboard
2
Customize Dashboard
Missing Transactions Report: White entries (no match)
Trade List
2
Trade List Full View with Column Settings
How to create my own spend report or export my asset values?
Balance by Exchange
1
Value at Transaction
Average Purchase Price
2
Negative Average Purchase Price
Average Purchase Price "too low"
Daily Balance
1
Daily Balance Coin Value Time
(Un)Realized Gains Page
1
Calculation of the Cost Column on the Gains page
Tax-Reports + Realized & Unrealized Gains
Tax-Report FAQ
19
Warnings In The Capital Gains Report
Tax Report For Margin Trades, Mined Coins or Gains From Gambling
Purchase Pool Warnings
Foreign Currencies
Margin Trades Profit Determination - also for Poloniex warnings due to margin trades
View all 19
Gains - General FAQ
8
Realized/Unrealized Gain FIAT and BTC Values Are Not the Same
Realized & unrealized Gains - Page settings
Coin Price / Value Does Not Seem Correct
Working with Two Fiat Currencies / Cost Basis 0 for FIAT
ROI (Return On Investment) and Profit/Loss Determination
View all 8
Gains - Displayed Data
3
Table 1 - Total unrealized and realized Gain / Loss each Currency
Table 2 - Realized Gain / Loss for all Sales
Table 3 - Unrealized Gain / Loss for all Purchases
Gains - Settings
7
Gains - Prices Setting (Dropdown)
Gains - Method Setting (Dropdown)
Why and when an Airdrop or other income transaction is shown with a cost base?
Gains - Currency Setting (Dropdown)
Gains - Currency Type Setting (Dropdown)
View all 7
Gains - Description and Details
5
Main Description
Designations Table 1 - Total unrealized and realized Gain / Loss each Currency
Designations Table 2 - Realized Gain / Loss for all Sales
Designations Table 3 - Unrealized Gain / Loss for all Purchases
How fees are handled within CoinTracking
Gains - Issues
7
The amount of a coin on the Gains page does not match the value on the dashboard
The Gains/Tax report is empty or a coin is missing
Gifts, mined coins and income are not calculated with 0 USD (or other FIAT) on the Gains page
The cost basis seems wrong in the Gains/Tax Report
Warnings for realized gains
View all 7
Roll Forward / Audit Report
2
Roll Forward / Audit Report - Calculation Example
Roll Forward / Audit Report - Fields Explanation
Display and Settings
Custom Prices
1
Custom Price in other Currency
Bulk Edit
2
Adjust Timestamps
Bulk Edit/Delete - Instructions
Coins
Missing Coins
2
Missing Coin or different ticker symbol
Unknown / Unbought Coin
General Coin FAQ
1
IOTA Token
Account
Delete data or accounts
2
Delete and edit some or all transactions
Delete or close an Account
Account questions
13
"Recalculate Trades" Pop Up Window
Fiat, coin and commodities price sources, individual exchange price, change Fiat account currency
Create Multiple Accounts On CoinTracking
Translate CoinTracking into another language
No Data in the Charts
View all 13
Public Portfolio
1
Enable a Public Portfolio
API
2
API Overview - Wallets and Exchanges
Create and delete API Import Job
App
2
CoinTracking App: Android and iOS
My app displays negative or wrong numbers
Security
1
Security measures of CoinTracking
Account Access
2
Lost 2 fa device / 2 fa deactivation process (2-Step, 2fa)
Password reset, forgotten username or lost 2fa device
Membership
PRO / UNLIMITED Questions
5
Is the PRO Trade limit total or per year and how can summarize transactions?
Reached Trade Limit - upgrade how and why?
Reached Wallet Limit
How long does it take to upgrade my account?
What you need to do after a subscription renewal
Corporate
1
CoinTracking Corporate Account
Tutorial
Start
5
Getting started or starting over
Different ways of managing your portfolio
Difference between Profit/Loss, Total Account Value, Balance, Realized Gain and Unrealized Gain
Types of transactions - examples and explanations
Q&A Expectations, Processes and mostly raised questions
Cases
7
Lending Platforms
Income from e.g. Staking, Lending, DeFi
Reinvestment Models like USI-Tech
Cloudmining Models like Hashflare or Genesis
Coin transfers between partners filing jointly
View all 7
On-page FAQ
2
"FAQ to this page" Button
"More Information" Button
Question - Answer
Gains and Taxes
7
Wallets only import deposits and withdrawals, can I change them to trades?
Are Crypto-to-Crypto trades calculated by CoinTracking?
Information around taxes and tax accountants (CPA)
Loans and their repayments
How to deal with wrapped/cross chain/staking coins or bridged transactions?
View all 7
Imports
5
Why are my CT balances different to my Exchange balances?
How does the CoinTracking purchase pool work?
Start from scratch - delete all data and import again
How to track Staking, Claiming, Yield Farming, Minting?
Liquidity pool updates and user instruction
Exports
2
How to integrate your CT data exports and tables in Excel
Create backup, restore or export your account data