;DR: If you're facing issues with API imports, start by clicking "Check Now" on your API job. If problems persist, delete the job and create a new one following the guidelines on the specific importer page. Always ensure your API keys are accurate and correctly permissioned. Some APIs may be slow or restricted by the exchange.
How to Restart or Reset a Problematic API
The first step in addressing API issues is to kickstart the API. You can do this by heading to your API job and clicking on "Check Now".
If the issue remains after checking the job, delete the existing job and create a new one:
Go to the API job
Click on "Edit"
Then click "Delete"
Now, recreate the API connection by following the exact steps provided on the importer page. Make sure to:
Copy/paste API keys without spaces before or after
Ensure keys are copied accurately
Enable all necessary permissions on the exchange website
Important: Only create API keys for CoinTracking. Reusing the same keys across services can cause conflicts.
Watch for Warnings and Import Timing
Check for warning messages on the API import page. These often reveal the cause of missing data.
Some APIs take time to complete imports (e.g., Binance can take up to 24 hours).
Common Issues and Fixes
Missing transactions: Check the API Live Data page to confirm if data is being synced.
Partial data: Some APIs do not transmit all data types (e.g., staking, income). This must be manually entered.
Corrupted setup: Recreating the API job often resolves temporary problems or permission mismatches.
Not all exchanges provide complete information. If you are still missing data after a full import, check the "Supported Import Types" section on the right side of each API importer page.
Final Notes
API reliability depends on the exchange—not all outages or delays are under CoinTracking's control.
If persistent issues remain, try switching to a CSV import or manually entering the data.
For continued problems, please contact CoinTracking Support with details about the issue and your API job setup.