Support Desk
Data Validation
Getting Started
- Difference between Profit/Loss, Total Account Value, Balance, Realized Gain and Unrealized Gain
- Different ways of managing your portfolio
- How to Remove and Prevent the Re-Import of Spam Tokens
- How to validate my account?
- READ FIRST: General account imbalances
Token Specific Adjustments
- Custom Price in other Currency
- Edit asset value manually
- Entering lost/stolen or delisted Coins
- How To Enter Coin Migrations/Rebrandings in CoinTracking
- How to Identify and Rename the Correct Ticker in CoinTracking
Transaction Types & Manual Adjustments
- Difference between "Transfer" and "Deposit/Withdrawal"
- Example Transaction sequence Wallet-Exchange-Wallet
- Exchange closed or missing data due to wallet inaccessibility
- Explanation of Transaction Types (LEGACY)
- Handling of Bot or Casino Trades
Wrong Balances
- Balance by Exchange is different from API Live Data
- Depot/Lot separation
- My account is showing negative FIAT values
- My Dashboard is Showing Unrealistic Balances or Graphs
- Negative Balance with Open Margin Positions