Support Desk

Submit a ticket My Tickets
Welcome
Login  Sign up

How long does it take to upgrade my account?

Bitcoin payment: Account upgrade 1-5 minutes after 1st Blockchain confirmation was reached.

The total time depends on your transaction fee and the network speed.

You can check your transaction status for example here: https://blockchain.info/de/address/REPLACE_WITH_YOUR_ADDRESS


Altcoin payment: Account upgrades depend on your selected coin and your transaction fee (usually 10-30 minutes). Split payments from multiple wallets or exchanges are possible.


PayPal payment: Instant account upgrade in most cases. However in some cases the PayPal verification may take 10 minutes up to 2 hours. As we do not control PayPal's verification time we kindly ask for your patience. 


Creditcard payment: Instant account upgrade in most cases. 


Bank transfer payment (SEPA): Account upgrade within 1-2 days in most cases depending on Bank processing time. Please ensure that you enter the correct username (without space etc.) in the reference line. Otherwise the upgrade of your account can not happen automatically, but would need to be done manually, adding 1-3 days to the process.


In case of any issues please create a ticket or send us an E-Mail to support@cointracking.info. Thank you!



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.