TL;DR: If your CoinTracking account shows imbalances, errors, or tax warnings, follow this checklist before contacting support. Ensure all exchange and wallet data is imported, verify balances, and resolve duplicates, missing transactions, or incorrect tickers. Most issues can be identified and fixed using the built-in reports and validation tools.
1. Import All Data from All Exchanges
Make sure every transaction from exchanges you actively use is imported. Pay attention to missing data (marked with red crosses) on the Import page.
You can use:
Manual entries on the Transactions page
Excel Import
Custom Exchange Import
If using APIs, check the Import page for error messages.
2. Compare with Real Balances
Visit your Balance by Exchange page and match CoinTracking balances with your actual holdings. You should not see any negative values, except possibly in fiat balances. If you do, data is likely missing.
3. Detect and Eliminate Duplicates
On the Trade List, switch to Full View, then run an Advanced Search for the problematic coin and exchange. Check the "Imported" column to identify the source. Delete duplicates accordingly.
4. Import All Wallets
Even with automatic blockchain imports, not all transactions may appear. Review and add missing entries manually as needed.
5. Resolve Small Coin Discrepancies
These may stem from unaccounted fees. Add them using the [OUT] OTHER FEE type or include them in the corresponding trade.
6. Fix Missing Coins or Miscalculations
Search for the correct ticker on the Coin Trends page and rename incorrect ones in your transactions to match. This will trigger accurate recalculations.
7. Understand Tax Warnings
Warnings might not point to the exact problematic trade. Use the Trade List to search for the affected coin, exchange, and nearby dates. Issues may originate from earlier entries.
For fiat warnings, refer to: Working with Two Fiat Currencies / Cost Basis 0 for FIAT.
8. Consider Forks and ICOs
Use: Entering Coins With a Fork if you received forked coins
Use: Entering ICO Coins and Non Listed Assets if you participated in an ICO
9. Check the Missing Transactions Page
If the Gains page differs from the Dashboard, this tool is essential. White entries indicate unmatched transfers. Fix them using the Missing Transactions Report.
10. Use Validation Tools
See this article for tools and tips to resolve inconsistencies: How to validate my account?
Still Experiencing Errors?
If none of the above resolves your issue, submit a Support Ticket and include:
Coin name
Exchange involved
Time period
Affected account or tax report ID (if applicable)
A screenshot (optional but helpful)
If multiple issues exist, focus on the largest discrepancy first.