At CoinTracking, we prioritize the security and integrity of our platform to ensure a safe and fair experience for all users. As part of our security measures, we may temporarily block accounts if we detect suspicious activity that resembles automated bot behavior. If your account has been blocked, don’t worry—this guide will help you understand the process and how to regain access to your account.
Why was my account blocked?
Your account was temporarily blocked because our system detected activity that resembles automated bot behaviour. This could include unusual login patterns, rapid or repetitive actions, or other behaviour that deviates from normal human usage.
We take these measures to protect your account and our platform from potential misuse, such as unauthorized access, data scraping, or other malicious activities.
What is the long code I received?
If your account has been blocked, you will receive a long code (a string of letters and numbers, e.g. 40334383544322622334362e323031). This code is a unique identifier generated by our system to verify that you are a human user and not an automated bot.
What should I do with the code?
To regain access to your account, you will need to send this code to our support team. Here’s how:
1. Copy the code: Ensure you copy the entire code exactly as it appears.
2. Contact support: Open a ticket here with the subject line: "Account Blocked"
3. Include the code: Paste the code into the body of your email.
4. Provide additional details: Include your CoinTracking username or registered email address to help us locate your account quickly.
How long will it take to unblock my account?
Once our support team receives your email with the hexadecimal code, they will verify the information and unblock your account as soon as possible. Typically, this process takes 1-2 business days, but it may vary depending on the volume of requests.
How can I prevent my account from being blocked in the future?
To avoid being flagged for suspicious activity, follow these best practices:
- Use secure login practices: Ensure your account credentials are strong and unique. Avoid sharing your login details with others.
- Check for unauthorized access: If you suspect someone else may have accessed your account, change your password immediately and contact our support team.
I'm sure I'm not a bot. Why did this happen?
Our system uses advanced algorithms to detect unusual activity, and sometimes legitimate users may be flagged accidentally. This can happen due to factors like using VPNs, accessing your account from a new device or location, or performing actions that resemble automated behaviour.
Rest assured, our support team is here to help you resolve the issue quickly.
Thank you for your understanding and cooperation as we work to keep CoinTracking secure for all users.