- First off: Please take your time with it and set up the API one more time exactly as written in the descriptions. Sometimes there are temporary issues or simple mistakes that can be solved by doing it once again.
- Take care that there are no spaces after or before the digits and the new API Key was copied correctly, as well as the Secret Key.
- Ensure you have set the correct permissions on the exchange website.
- Always create new API keys for CoinTracking. Never use the same key for multiple services because it causes conflicts.
Please also take a look if there are warning texts on the specific API page, if you skip them, some data could be missing.
Some APIs need a few minutes to import all transactions. Please be patient.
New trades are usually imported once per day (between 0:00-5:00 UTC), or if you click on the check now button.
Sometimes there are critical errors and failures on the exchange side (API source). In this cases there could be missing data, wrong values, no connection or other problems. We do not have any influence on the third party API data. We always contact the exchange support as soon as possible, to solve those issues.
You can view the status of your APIs and whether they are all working properly on the API Balance Check page: https://cointracking.info/import/balance/
Please note:
Not all exchanges provide access to all information.
If an API or CSV does not contain certain data, CoinTracking will not be able to import it.
Please enter the missing trade data in such a case manually on the Enter Coins page.
ALSO:
Some exchanges (e.g. Bitfinex) import cancelled deposits and withdrawals as if they had happened. These need to be set to 0.