In this article, we’re going to show you how to avoid Wallet Import issues in CoinTracking.
First of all, please ensure the entered wallet address is not empty.
Check the address using an online Blockchain Explorer (for example: blockchain.com for BTC or etherscan.io for ETH addresses).
Make sure you copied and entered the address correctly. No spaces, additions or missing digits.
Please note: Hardware wallet devices are usually generating a new BTC address for every transaction. In these cases, we recommend using the xpub address for BTC transactions.
Here's a short example on how to retrieve the xpub address if you are using Ledger Live:
To retrieve the xpub address in Ledger Live, open the Ledger Live Desktop App, click on "Accounts", select your BTC Account and click on the wrench icon of your BTC account.
After expanding the advanced logs section, you'll find the xpub address.
