TL;DR:
Blockchain importers are continuously improved because blockchain protocols change frequently. If transactions are missing or imported incorrectly, first delete the relevant blockchain transactions, create a backup, and re-import them. If the issue remains, contact CoinTracking Support with the wallet address and transaction IDs so the case can be reviewed and added to the improvement list.

Why can blockchain imports be incomplete or incorrect?

We are constantly working on improvements for our blockchain importers in a rapidly changing environment where new protocols are released almost weekly. Because of this, some transactions may occasionally be missing or imported incorrectly, especially when new blockchain features, protocols, or transaction structures are involved.

What should I do first if transactions are missing or incorrect?

If transactions are missing or imported incorrectly, you can first delete all relevant blockchain transactions as described in Bulk Edit and Delete and then re-import them. This allows you to check whether an importer update or improvement has already been applied to your case.

Before deleting or re-importing transactions, please create a backup of your data. We also recommend creating backups regularly, as described in Create backup, restore or export your account data.

What should I do if the import is still incorrect after re-importing?

If the transactions are still not imported correctly after re-importing, please let us know and share the relevant wallet address and transaction IDs. We can then add the case to our improvement list.

Whenever changes are made to our blockchain importers, we announce them on our New features page.

How should I handle incorrect or missing transactions for now?

For now, please adjust incorrect transactions manually and add missing transactions yourself. If you need to delete transactions, please add a start date to avoid deleted transactions being re-imported, as described in How to Remove and Prevent the Re-Import of Spam Tokens

What if liquidity pool or mining transactions are imported incorrectly?

If liquidity pool or mining transactions are imported incorrectly, they must be adjusted manually. You can follow the steps described in Import of Liquidity Pool/Mining transactions.

Summary

If blockchain transactions are missing or imported incorrectly, create a backup, delete the relevant blockchain transactions, and re-import them. If the issue remains, contact CoinTracking Support with wallet and transaction IDs so the case can be reviewed. Until an importer improvement is available, incorrect or missing transactions should be adjusted manually.