Support Desk

Submit a ticket My Tickets
Login  Sign up

Some lately imported transactions destroy my balance - what to do?

You can check the trade list (full view) report and sort by "add date" to check which new transaction came in recently.

Please check the coin trend page if you are using the correct ticker. Please rename the ticker into the correct one as described here: Entering / Editing Renamed or Re-branded Coins (e.g. ANS and NEO)

Please create backup of your data beforehand and regularly as described here: Create backup, restore or export your account data

If some coins are not listed on our price sources yet (see Fiat, coin and commodities price sources, individual exchange price, change Fiat account Currency please add a custom price as described here (note: there is no price history available!):

Entering ICO Coins and Non Listed Assets

Transactions necessary for ICO trade documentation

If you want to avoid the re-import please set start date to the API job as described here: How to avoid or unwanted transactions/re-imports or SCAM token via API jobs?

You can set the coin amount of those transactions to zero as well. In this case you do not need to set a start date.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.