TL;DR: The CoinTracking Support Center provides central assistance for using the platform. It includes FAQs, detailed documentation, page-specific help, video tutorials, community channels, and direct support options. Additional help is available through crypto tax professionals and the CoinTracking Full-Service.
What is the CoinTracking Support Center?
The CoinTracking Support Center is the main hub for help and guidance related to CoinTracking. It supports users in navigating the platform, resolving technical or data-related issues, and making optimal use of all available features.
What support resources are available?
CoinTracking FAQ
A comprehensive collection of articles covering common questions about features, tax reports, imports, and general usage.
The FAQ is accessible directly from the support page.
CoinTracking Documentation
Detailed guides covering all aspects of CoinTracking, from initial setup to advanced functionality.
Ideal for users who want an in-depth understanding of the platform.
In-Page Help
Contextual help is available on many CoinTracking pages.
By clicking the “FAQ to this page” button at the top, you can view explanations related to the current page.
Video Tutorials
A selection of video guides demonstrating different CoinTracking features.
Includes both official tutorials and community-created content.
Community Forums and Social Channels
Users can engage with other CoinTracking users and the support team via:
Twitter/X
YouTube
Discord
Facebook
Instagram
Bitcointalk Forum (English and German)
CoinForum.de (German)
Telegram (German)
TikTok
Support Chatbot
An automated assistant accessible via the chat icon on the support page.
It can answer many general questions.
For account-specific issues, direct support is recommended.
Crypto Tax Professionals
CoinTracking cooperates with more than 400 certified tax professionals across over 80 countries.
These experts are familiar with CoinTracking and assist with data auditing and tax report preparation.
CoinTracking Full-Service
A premium service where experts handle data imports, validation, and tax report creation on your behalf.
Ideal for users with complex portfolios or those seeking hands-on support.
How can I contact support?
For personalized assistance, you can submit a support request via the Contact & FAQ page.
The support team helps with account-related questions, technical issues, and general CoinTracking inquiries.
Summary
The CoinTracking Support Center brings together all support and help resources in one place.
It offers self-service options through FAQs and documentation, direct assistance through support requests, and advanced services via tax professionals and the CoinTracking Full-Service.