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Lost 2 fa device / 2 fa deactivation process (2-Step, 2fa)

If you have no longer access to your 2 fa device, please enter your secure code which was shown during setup of this 2nd factor authentication into another 2 fa generator (Apps like Google Authenticator, Authy etc.).

If you failed to write down the secure code, please provide us the following information to verify yourself as account owner:

1) Your account user name

2) When did you join CoinTracking?

3) Which exchanges do you frequent?

4) Name 3 coins we could find on your dashboard and their amounts

We will then remove your 2 fa manually.

Please send us your answers in a support ticket ( or via E-Mail to  

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