1. What is the scam involving fake transactions on CoinTracking?
Some scammers are creating fake transactions on our platform to deceive people into believing that CoinTracking holds their assets, which can supposedly be cashed out by paying a fee to the scammers. These scams are entirely fraudulent and not associated with our company.
2. Can CoinTracking withdraw my assets?
No, CoinTracking is a portfolio tracker and tax report service only. We do not have access to your cryptocurrency assets and cannot withdraw or transfer them. Our platform simply tracks and reports your transactions based on the data imported from your linked wallets and exchanges.
3. Will CoinTracking ever ask me to pay a fee to cash out my assets?
No, CoinTracking will never ask you to pay a fee to cash out your assets. Any communication requesting such fees is a scam. Be wary of any messages, emails, or calls claiming to be from us and asking for payment to access or withdraw funds.
4. What should I do if I suspect a scam?
If you suspect that you have been targeted by a scam, follow these steps:
- Do not engage with the scammer or provide any personal or financial information.
- Report the scam to our support team immediately with all relevant details.