TL;DR: CoinTracking will never ask for fees to release funds, connect your wallets with permissions, or request sensitive personal info. Scammers may attempt to deceive users with fake transactions or phishing emails. Always verify sender info and website domains before taking any action. If in doubt, contact support.
What is the scam involving fake transactions on CoinTracking?
Scammers are creating fake transactions to make users believe CoinTracking holds their assets, which they claim can be released after paying a fee. This is false. CoinTracking does not hold or manage any user funds.
Can CoinTracking withdraw or control my assets?
No. CoinTracking is a portfolio and tax tracking tool. It cannot access, transfer, or hold your cryptocurrency.
Will CoinTracking ever ask for a fee to release funds?
Never. We do not hold funds and will never contact you to pay a fee to access or withdraw assets. Any such communication is a scam.
How do I spot a phishing email or scam?
Verify the sender's email: It should come from "@cointracking.info".
Check links before clicking: Hover to confirm the domain is "cointracking.info".
Do not click suspicious links or attachments.
CoinTracking will never ask for passwords or private wallet keys.
What should I do if I suspect a scam?
Do not engage with the scammer or share information.
Report it to our support team at support@cointracking.info with all relevant details.
Has CoinTracking been breached?
No. There has been no breach in our systems. All user data remains secure. We actively monitor and address any phishing threats.
Summary
CoinTracking will never ask for personal information or fees to unlock funds. Always double-check emails and domains, and report anything suspicious to support. Your security is our priority.