TL;DR: CoinTracking is a portfolio and tax reporting tool. It never holds, manages, or controls your funds. It will never ask for fees to release funds, request wallet permissions, or ask for sensitive personal information, and it does not proactively contact users about security incidents. Scammers may create fake transactions, fake account balances, phishing emails, or even impersonate CoinTracking staff by phone. Always verify sender info and website domains before taking any action, and contact official support through the official support email if in doubt.
What is CoinTracking, and what can it not do?
CoinTracking is a portfolio tracking and tax calculator tool, not an exchange, broker, wallet, or custodian. It does not hold or manage any user funds, and it cannot access, transfer, freeze, or release your cryptocurrency. Any message claiming otherwise is fraudulent.
Because account balances and transactions in CoinTracking can be entered manually and edited freely (similar to a spreadsheet), the numbers shown in an account are not automatically "real" funds. Scammers exploit this by creating accounts with fictitious balances or fake transactions to make victims believe CoinTracking is holding real assets on their behalf.
What is the scam involving fake transactions or fake balances on CoinTracking?
Scammers create fake transactions or set up accounts with fictitious balances to make users believe CoinTracking holds their assets, which they claim can be released after paying a fee. This is false. Since CoinTracking is only a tracking and calculation tool, it has no real funds to release, and no legitimate reason to ever request payment for this purpose.
Can CoinTracking withdraw or control my assets?
No. CoinTracking is a portfolio and tax tracking tool. It cannot access, transfer, or hold your cryptocurrency, and it is not an exchange, broker, or investment platform.
Will CoinTracking ever ask for a fee to release funds?
Never. CoinTracking does not hold funds and will never contact you to request a fee to access or withdraw assets. CoinTracking also does not proactively reach out to users regarding security incidents, account warnings, or fund releases. Any such communication, by email, chat, or phone, is a scam.
Can scammers impersonate CoinTracking staff?
Yes. Scammers may call victims directly, claiming to work for CoinTracking, in order to appear credible and pressure users into making payments or sharing sensitive information. CoinTracking does not initiate this type of contact. If you receive such a call, do not share any personal, financial, or account information.
How do I spot a phishing email or scam?
- Verify the sender's email: It should come from "@cointracking.info".
- Check links before clicking: Hover to confirm the domain is "cointracking.info".
- Do not click suspicious links or attachments.
- CoinTracking will never ask for passwords or private wallet keys.
- Be cautious of unsolicited phone calls claiming to be from CoinTracking, especially those pressuring you to pay fees or share personal details.
- The only official way to reach support is via the official support email address; be wary of any other contact channel claiming to represent CoinTracking.
What should I do if I suspect a scam?
- Do not engage with the scammer or share any personal, financial, or login information.
- Report it to official support with all relevant details (emails, screenshots, phone numbers, account links, etc.).
A scammer created a CoinTracking account in my name. What can I do?
If a fraudulent account was created using your data without your knowledge (for example, as part of a scam involving fake balances), contact support with the relevant details. Support can manually verify and delete a fraudulently created fake account upon request.
A scammer gave me login details to a CoinTracking account. Is my data at risk?
If you were given access credentials to an account by a scammer (for example, to "prove" fake funds), do not trust the account or any balance shown in it. Change the password immediately to secure it, or contact support for help resetting the password if you're unable to do so yourself.
I already sent money or lost funds because of a scam. What should I do?
- Report the incident to the police, especially if you have already transferred money to a scammer.
- Consider reaching out to a third-party blockchain analysis or legal assistance service that specializes in helping fraud victims trace funds and pursue legal options.
- Report the incident to official CoinTracking support as well, so the fraudulent account or communication can be investigated and removed if it involves CoinTracking's name or platform.
Has CoinTracking been breached?
No. There has been no breach in CoinTracking's systems. All user data remains secure, and CoinTracking actively monitors and addresses phishing and impersonation threats. Be aware that official regulators, such as BaFin, have issued public warnings about identity theft and fraud schemes using CoinTracking's name. These scams are carried out by third parties and are not connected to any actual breach of CoinTracking's systems.
Summary
CoinTracking is only a tax and portfolio tracking tool. It never holds real funds, never asks for fees to release money, and never proactively contacts users about security issues. Scammers may fake transactions, fake account balances, phishing emails, or even phone calls impersonating staff. Always verify emails and domains, never share passwords or personal data, and report anything suspicious to official support. If you've already lost funds, report it to the police and consider contacting a blockchain analysis or legal service for further help. Your security is our priority.