TL;DR: CoinTracking does not store your credit card details. To change your billing or payment information, you must either cancel your current subscription and set up a new one, or contact support for a Stripe link to update without interruption. Your current Premium membership days won’t be lost—they’re credited on your next purchase. Auto-renewals are enabled by default unless canceled.
How do I change my payment method?
You must cancel your existing subscription via the billing tab in your account settings. Then, go to the Upgrade page and repurchase the Premium membership using your new payment method. Your remaining days will be credited toward the new plan.
If the "Cancel Subscription" button isn’t visible, your subscription is already canceled and no future charges will occur.
Is there another way to update billing details?
Yes. Contact our Support Team to request a Stripe update link, which allows you to change your billing information without canceling the existing subscription.
Why was my premium membership renewed automatically?
Subscriptions are set to auto-renew by default when you purchase a plan via PayPal or credit card. This is clearly shown during checkout.
To avoid renewal, cancel your subscription at any time via the billing settings.
You will receive a reminder email before renewal—unless you haven’t verified or submitted your email address.
Why do we auto-renew memberships?
Many users rely on API connections for portfolio tracking. If a subscription lapses, APIs stop syncing, and some may need to be manually reset. Auto-renewal ensures uninterrupted account access and service continuity.
If you prefer not to receive notifications but don’t provide a verified email, you are still responsible for monitoring your subscription status.
How do I update my billing address or VAT info?
Go to the Upgrade page.
Select a package.
Click the "Add additional billing data" button.
Enter your updated information.
Choose "Individual" for personal use.
Choose "Company" and provide a valid VAT ID for business purchases.
These changes only apply to future purchases and renewals.
What does the error "Your Credit Card requires additional authentication" mean?
This message usually appears due to issues with your payment provider—such as an expired card, insufficient funds, or payment authorization failures.
What to do:
Contact your payment provider.
After resolving the issue, retry by clicking "Authenticate Payment" after a few days.
If the error persists, cancel your subscription and start a new one with updated payment info.
How do I cancel my subscription?
Go to your billing tab and click "Cancel Subscription". If no button appears, the subscription is already canceled or was never set up.
To fully withdraw from a purchase contract, contact our Support Desk. Refunds are typically offered only within 14 days of purchase.
Summary
To update billing or payment information, cancel and repurchase—or contact support for a Stripe update link. Auto-renewal is active unless canceled. Always check your billing tab and email settings to avoid surprises on renewal.