CoinTracking Membership Model - Detailed FAQ

Introduction

Welcome to the detailed FAQ section for CoinTracking. This guide will provide comprehensive information about our subscription plans, including features, limitations, and upgrade policies. If you have further questions, please refer to our Customer Support Team.
 

CoinTracking "Free":

Overview:

CoinTracking Free allows users to access most of our features, reports, and the mobile app permanently without any cost. 

Features:

- Transaction Limit: Up to 200 transactions including trades, deposits, or withdrawals.

- Manual and CSV Imports: Enter transactions manually or import via CSV files from major exchanges.

- Overview: Provides a useful overview of all your cryptocurrencies.

Limitations:

- Once the limit of 200 transactions is exceeded, no new transactions can be entered unless existing ones are summed up or deleted to create space.

- Ideal for new crypto investors to get familiar with CoinTracking.

CoinTracking "PRO":

Overview:

CoinTracking Pro is designed for frequent traders who actively buy and sell cryptocurrencies across various exchanges.

Features:

- Transaction Limit: Up to 3,500 transactions.

- Automatic Exchange Sync: Sync transactions from all major exchanges via API, import via CSV files, or enter manually.

- Linked Accounts: All current and future linked accounts (up to 10) are upgraded when purchasing Pro, Expert, or Unlimited.

- Upgrade/Downgrade Flexibility: Users can upgrade or downgrade at any time, with discounts for upgrades based on the remaining days of the current subscription.

Limitations:

- Exceeding the transaction limit prevents entering new transactions, though all features and reports remain accessible.

CoinTracking "EXPERT S, M, L":

Overview:

CoinTracking Expert caters to experienced traders handling a high volume of transactions.

Features:

- Transaction Limits: Choose from 20,000, 50,000, or 100,000 transactions.

- Advanced Imports: Sync transactions from major exchanges via API, import via CSV files, or enter manually.

- Tax & Capital Gains Reporting: Access to detailed tax and capital gains reports.

- Multiple Backups: 10 personal trade backups.

- Linked Accounts: All linked accounts (up to 10) are upgraded with the purchase.

- Upgrade/Downgrade Flexibility: Users can upgrade or downgrade plans with discounts applied for the remaining subscription days.

Limitations:

- New transactions cannot be entered once the limit is exceeded, but all other features and reports remain accessible.

CoinTracking "UNLIMITED":

Overview:

CoinTracking Unlimited is tailored for professional traders requiring no restrictions on transaction volumes.

Features:

- Unlimited Transactions: No cap on the number of transactions.

- Comprehensive Import Options: Sync transactions via API from major exchanges, manual CSV imports, and support for up to 50 blockchain wallets.

- Advanced Reports and Exports: Access to all reports, prioritized transaction calculations, additional backups, more export options, and priority customer support.

- Lifetime Guarantee: Unlimited lifetime plan holders receive a guarantee that includes access to the source code should the service become unavailable, allowing them to use the tools on their own server or desktop.

Additional Benefits:

- Priority Support: Access to prioritized customer support.

- Future Developments: Guaranteed access to all future developments.

Transaction Limit of the Premium Packages:

To ensure the most accurate calculation outcomes, CoinTracking takes the entire transaction history into account when generating tax reports. The transaction count for each Premium Package (PRO, EXPERT, UNLIMITED) does not reset annually.

Tax Reports for all Premium Packages (PRO, EXPERT and UNLIMITED):

- Unlimited creation of tax reports is included with all memberships, providing significant value without additional costs. User are able to experiment and calculate their taxes without any restrictions.

Payment Methods:
CoinTracking provides a plethora of payment options, and we are continuously working on improving our offerings:

• Credit Card (Visa, MasterCard, American Express)
• PayPal
• Bitcoin (BTC)
• More than 160 alternative Cryptocurrencies
• Crypto.com
• SEPA Bank Transfer (EU countries only)

Pricing Plan:

Subscription and Upgrade Policies:

Upgrade Discounts:

- Upgrades from existing plans are discounted based on the remaining days of the current active subscription, ensuring no value is lost. The value of an active subscription is calculated on a daily basis. The easiest way to imagine this is by having a look at the upgrade of our Lifetime packages:

Example:
User buys an Expert (S) lifetime on the 1st of January 2023 for 1099 USD. After one year, the user decides to upgrade to Expert (M), since his total transaction count has increased and exceeded the transaction count of an Expert (S). The user will only pay the difference between the two packages, in this case 400 USD.

Calculation: 
Expert (M) - Expert (S) = amount that is paid
 1499 USD – 1099 USD = 400 USD

Credit Card Changes:

- Users can change their credit card information by cancelling the current subscription via account settings or by contacting customer support. Note that cancelling the subscription does not affect the membership itself but only the payment contract - meaning, the membership remains active after canceling the sunscription.
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Data Retention:
 What happens to my data if my account is downgraded?

- CoinTracking never deletes user data even if the subscription expires – your data remains untouched. Users can still access their account, though data imports via API will not be updated, and tax reports cannot be generated until the subscription is renewed.

More info