Incorrect balances in the gains report
My coin balances are incorrect on the Gains report and don't match the other reports. The other reports match, just this one shows a different value. What went wrong?
Support Desk
Support Desk
My coin balances are incorrect on the Gains report and don't match the other reports. The other reports match, just this one shows a different value. What went wrong?
Hello Neil,
Thanks for your question. This is not really a mistake, but rather a matter of different modes of calculation.
The CoinTracking Dashboard calculates with all transactions in the system, while the Gains page does not take deposits and withdrawals into consideration.
Deposits and withdrawals should be a closed loop for internal transfers of coins from one of your wallet / exchange to another.
If you have just one (deposit or withdrawal) it superficially changes the (dashboard) balance, but is incorrect due to the missing partner.
You can find those single transactions in the Missing transaction report as white lines. Please check the instructions on that page and in this FAQ article: White entries (no match) in Missing Transactions Report
When you have corrected the Missing Transactions Report, the dashboard and the gains page will match again.
Let us know if that solved the problem.
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